Shipping policy
Effective date: 9 July 2026 Store: AMANSIA Operated by: Stevon LLC
Our promise
At AMANSIA, we're committed to delivering your order safely and within a clear, honest timeframe. This Shipping Policy applies to all orders placed through amansia.com and shipped within the United Kingdom.
Shipping destinations
We currently ship only within the United Kingdom.
Shipping costs
We offer free shipping on all orders within the United Kingdom — no minimum order value required and no hidden fees at checkout.
Shipping Protection
At checkout, you can opt in to Shipping Protection, a paid service that covers your order against damage, loss, or theft while in transit. If a covered issue occurs, we will arrange a replacement or refund for the affected order.
Shipping Protection is optional and non-refundable once purchased, including if you later cancel or return your order.
Delivery timeframes
We want to be fully transparent about how long your order takes from placement to delivery.
| Phase | Timeframe |
|---|---|
| Order processing & shipment preparation | 2–3 business days |
| Transit within the UK | 4–9 business days |
| Estimated total delivery time | 6–12 business days |
Business days are Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays are processed on the next available business day.
Order cutoff time
Orders are typically processed within 2–3 business days (Monday to Friday, excluding UK bank holidays). Orders placed on weekends or bank holidays are processed starting the next available business day.
Shipping carrier
We deliver all orders via Royal Mail. Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a direct link to track your delivery. For questions about your shipment, contact us at support@amansia.com.
Order tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can track your delivery in real time via our order tracking page on amansia.com. If you have not received a tracking number within 3 business days of placing your order, please contact our support team at support@amansia.com.
Delivery issues
If you experience any of the following issues, please contact us immediately at support@amansia.com:
| Issue | What we do |
|---|---|
| Parcel marked as delivered but not received | We investigate with the carrier within 24 hours |
| Parcel delayed beyond the estimated timeframe | We follow up with the carrier on your behalf |
| Parcel arrived damaged | We arrange a replacement at our expense. If no replacement is available, a full refund will be issued instead |
| Wrong item delivered | We cover all costs for return and replacement |
| Parcel reported lost by the carrier | We send a free replacement at our expense. Once received, our standard return policy applies |
We are committed to resolving any delivery issues as quickly as possible.
Carrier loss – replacement policy
If your order is confirmed lost by the carrier, we will send you a free replacement. We cover all shipping costs. A refund in place of the replacement is not available.
Once you receive your replacement, our usual 30-day return policy applies. If you are not satisfied, you can return the item following our normal return process.
To report a lost parcel, contact us at support@amansia.com with your order number.
Important notes for UK customers
As all orders are shipped and delivered within the United Kingdom, please note the following:
- All prices on amansia.com are displayed in GBP (Pounds Sterling) and include UK VAT where applicable
- All taxes or fees applicable to your order will be clearly communicated before or during checkout. There are no unexpected charges upon delivery
- Delivery estimates are based on standard conditions and may occasionally be affected by carrier delays or bank holidays
Contact information
| Store name | AMANSIA |
| Company | Stevon LLC |
| Business number | 2026-001919010 |
| Address | 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States |
| support@amansia.com | |
| Phone | +1 3074008969 |
| Opening hours | Mon–Fri: 09:00–17:00 / Sat–Sun: 11:00–16:00 (GMT/BST) |
| Response time | Within 24 hours |